SimplyCt

Contact us: 1-855-543-3989
 

MULTI-CHANNEL CALL CENTER SOFTWARE 100% CLOUD BASE       

simplyCT enhances your customers’ experience by enabling them to interact with your business across several communication channels - including phone, chat, email and social media.  Inbound / Outbound calls, emails, chats, social feeds (e.g. Twitter, Facebook), fax or web call backs - all interactions are streamed into a multimedia blended queue.  Just as important, your agent idle time is minimized as the system enables multi-tasking so agents can handle multi interactions simultaneously, based on their skills level. True Real-time monitoring and alerting tools keep your supervisors proactive for changes, peaks and overflows. No set up fees, flexible monthly plans.

         

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    Inbound/Outbound/Blended Call Center

    • Remote or office agents using embedded VoIP
    • Customer data with call offer or screen pops
    • Customized IVR with menus and announcements
    • Off-hours: Route to VM, number, callback, etc.
    • Skill based routing with queues overflow handling
    • Supervisor QA, recording
    • True real-time monitor and wallboard with alerts

    Predictive Dialer

    • High capacity multi-lines auto dialer
    • Upload prospects list from excel or csv files (any format)
    • Multiple simultaneous campaigns
    • Assign prospects to teams or agents
    • Real time campaign performance monitor
    • Reschedule calls
    • DNC Compliance
     

    Multi-Channel Communication

    • Voice inbound, outbound, auto dialer
    • Web Chat
    • Web callback
    • Email and Fax
    • Unified user experience across all channels
    • Agent multi-tasking
    • Multimedia blended queues
    • Unified agent UI for all channels
     

    Social Media Customer Service

    • Click2Chat - Web Chat with auto attendant and FAQ's
    • Social feeds capture (Facebook, Twitter) routed to agents
    • Click2Call
    • Click2Service from any spot on your web site
    • Email and Fax
    • Unified queue with priorities
    • Unified agent UI for all interaction types
    • Agent multi-tasking