MULTI-CHANNEL CALL CENTER SOFTWARE 100% CLOUD BASE
simplyCT enhances your customers’ experience by enabling them to interact with your business across several communication channels - including phone, chat, email and social media. Inbound / Outbound calls, emails, chats, social feeds (e.g. Twitter, Facebook), fax or web call backs - all interactions are streamed into a multimedia blended queue. Just as important, your agent idle time is minimized as the system enables multi-tasking so agents can handle multi interactions simultaneously, based on their skills level. True Real-time monitoring and alerting tools keep your supervisors proactive for changes, peaks and overflows. No set up fees, flexible monthly plans.